Answer
Feature | Quality Management System (QMS) | Total Quality Management (TQM) |
|---|---|---|
Definition | A structured framework of policies, processes, and procedures required to plan and execute safe, quality core operations (e.g., ISO 9001 or ISM Code). | An organization-wide management philosophy focused on continuous improvement of processes, culture, and customer satisfaction. |
Scope | Focused on specific processes, compliance, and product/service consistency. | Holistic: covers all departments, employees, organizational culture, and supplier networks. |
Orientation | Process & Compliance-Oriented (System-driven). | People & Culture-Oriented (Management & workforce-driven). |
Goal | Conformance to requirements, standard procedures, and regulatory compliance. | Long-term customer delight and continuous process improvement (Kaizen). |
Maritime Parallel | The ISM Code (SMS) onboard is a structured QMS. | The company-wide Safety & Quality Culture practice driving zero-incidents is TQM. |