Answer
REFER Q 18 (3/E not cooperating in E/R, your action.) FOR CONFLICT MGMT THEORY.
Thomas Killman Conflict model-
Avoidance
Accommodation
Compromise
Competition
Collaboration
- Incorporate Johari Window and Abraham’s Maslow in the answer.
*Method is to attack the problem head on.
*Sit with both and listen to both parties separately and together.
*look for any personal reason behind the conflict.
*check for the responsibilities of both personnel as per the SMS and seek if they are giving justice to the work requirements.
*with the conflict management principle we have resolve the situation in win-win situation.
*Use the empathy and team building methodology which will help to resolve the situation for the greater good which is safe operation in engine room for the common safety of all.
After having done all the efforts , if the issue doesn’t resolve then report to the master and seek advise from company.