Answer
A – TQM is part of the working culture of an organization and leads to continuous improvement. All people are tasked to contribute to process, product, services and quality control.
TQM | ISO | ISM |
1.Total Quality Management 2.Aims at continuous improvement of Quality by contribution of its employees. 3.For ship and shore both 6.Requires employee involvement. 7.Continuous improvement of quality | 1. International Organization for Standardization 3.For ship and shore both 6.QMS to implement it. 7.Maintains the standard | 1.International Safety Management Code. 2.Aims at standardizing safety and environment protection of vessels and quality 6.SMS is implemented by DP. 7.Continuous improvement of the safety standard. 8.Human Element, Safety & Environment Protection. |
8 elements of TQM- [C-C-C-E. S-P-I-F]
1.Communication
2.Customer Focus
3.Continuous Improvement
4.Employee Involvement
5.Systematic Approach
6.Process approach
7.Integrated System
8.Fact based decision making